Terms & Conditions of Colby Co Service Center

Booking Terms

Colby Co Service Center will not accept any liability for any loss or damage to any personal property including the vehicle being serviced, any belongings contained inside of the vehicle or to the location of service. Assure that your vehicle is being serviced in a lawful and safe area and if you feel otherwise please communicate your concerns with the technician.
All vehicles are cleaned at the customer’s own risk and must be able to withstand normal cleaning processes.
We cannot guarantee any firm times when accepting your booking.
Our detailing times are an estimate only. Each vehicle is different and may require more or less time to fulfill the detailing type
Whilst every effort will be made to keep scheduled bookings to the requested arrival window, unforeseen circumstances may cause lateness and are done so without voiding our cancellation policy.
We reserve the right to take debit or credit card details to secure the booking. Debit/Credit cards shall be processed by Square.
We reserve the right to alter or move a booking in line with staffing levels and/or weather conditions and /or machinery or equipment failure.
Service requests are not guaranteed at time of booking and may be canceled at any time at the sole discretion of Colby Co Service Center. Colby Co Service Center reserves the right to refuse service to anyone.
Colby Co Service Center reserves the right to refuse or deny customer demands above and beyond the booked detailing.

Pricing Terms & Conditions

Colby Co Service Center reserves the right to charge a NON-REFUNDABLE 20% security deposit at the time of booking, applied to the total cost of services rendered. 
Colby Co Service Center reserves the right to charge an hourly rate of $100 (or proportion thereof) for any work that is not within the boundaries of the booking.
Colby Co Service Center reserves the right to charge each vehicle according to its condition and the type of vehicle.
Colby Co Service Center reserves the right to amend any price during the detailing should it differ from the original estimate.

Communications

Colby Co Service Center will send you SMS text messages to confirm your service request and to conduct a customer satisfaction survey after the job is completed. Depending on your mobile phone service, you may incur costs from these SMS text messages from your mobile phone service provider. Colby Co Service Center is not responsible for any of these potential costs.
Colby Co Service Center may call you directly to schedule your service or conduct a customer satisfaction survey. In the event of a canceled request, we may call you to inquire about your reasons for canceling.
All inbound and outbound customer service calls may be recorded for quality assurance.

Service Guarantee

If there is probable and clear cause that the service technician did not fulfill the package as ordered or there is clear evidence of poor craftsmanship, we will at our cost and discretion refund or redo the uncompleted or unsatisfactory portion of the service.
Cleaning or repairing the vehicle personally or professionally after the initial service without authorization from Colby Co Service Center voids our Service Guarantee. Redos, refunds, or reimbursements will not be made after any unauthorized cleaning or repairs.
Refusing a redo appointment for the unsatisfactory portion of your service limits any refunds to 20% of the value of your service.
Failure to disclose at the time of booking any conditional issues that involve heavy stains, foul odors, human or animal biological waste, mold, mildew, chemical spills, chemical overspray or any other hazardous materials voids our service guarantee. No refunds, redos, or any additional work will be performed outside of the original package or estimate.
Some issues may require services beyond those you ordered. Refusing the services recommended by customer service or your on-site technician may invalidate the service guarantee.
Only services included in your order and additional services authorized by Colby Co Service Center are covered under our service guarantee. Any services not authorized by Colby Co Service Center are at customer’s own risk.
Payment is due at the completion of your service. Refusal or failure to pay for your service invalidates our service guarantee and any redo services or discounts are at the sole discretion of Colby Co Service Center.
Any claims must be filed within 24 hours of the completion of the service by emailing (colbycoservicecenter@gmail.com).

Item Removal

All personal items and large trash items are to be removed from the vehicle prior to dropping off.
All car seats and booster seats should be removed from the vehicle.
Glove compartments and glove boxes with personal items will not be cleaned. We will clean around that area.
We are not responsible for lost items.
A minimum $25 fee will be added to jobs if the above is not satisfied.

Vehicle Integrity

Your vehicle is expected to withstand standard detailing practices like compressed air, vacuuming, power washing, and buffing.
Colby Co Service Center is not responsible for damage to your vehicle from worn parts (Example: Late 2000’s GM vehicles with the radio/hvac controls that peel off or bubbling paint)
We will do our best to work around problem areas if these areas are brought to our attention prior to detailing.
Doors will be open during the detailing process, Colby Co Service Center is not responsible for discharged batteries. Please confirm after pick up all internal lights are in the off position.

Night Drop Off/Vehicle Pick Up

There is a night drop box for keys located next to our door.
Do not block overhead doors.
We will not wait around for you if you do not communicate with us, please contact us if you are running late.  We can arrange late pick up but communication is key (570)7652249

Paint Correction/Ceramic Coating

Colby Co Service Center is limited to the results achieved by the surface working with. We are not painters; we are only as good as the canvas we are working on. A repainted or damaged vehicle prior to the appointment may not achieve the result you are looking for. If this is a concern, please request a visual inspection and estimate prior to getting on the schedule.

Paint Protection Film

Colby Co Service Center cannot be held liable for non-factory paint, as we cannot guarantee the workmanship including prep work. This includes any non-factory paint such as dealership touch-ups prior to delivery. Paint/Clear coat should not lift if it has been repainted in some fashion, although we may not always know if this work was done prior to customer delivery or if it is a used vehicle.
We strive for perfection in our installations! But, due to the nature of covering the surface in a sticky film, it is possible to get some degree of dust contamination or other debris under the film while installing. We attempt to take every precaution possible to make a near perfect installation.
Paint Protection Film is exactly as it sounds. It is “Protection Film” not “Perfection Film” You will see the film and installation to some degree around edges and complex curves/stretches.

Window Tint

Colby Co Service Center advises you to know and understand your states laws before having window tint applied in a manner that could lead to your vehicle to become illegal.